Privacy Policy

AI SMM Expert ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using our website and services, you agree to the practices described here.

1 Information we collect

• Account information: your name, email address, username and password (stored in hashed form) when you register.
• Order information: service details, target links or usernames, quantities and order history needed to fulfil your orders.
• Payment information: transaction references and amounts. Card and wallet credentials are processed by our payment providers — we do not store full card numbers on our servers.
• Support communications: tickets and messages you send us, so we can resolve your requests.
• Technical data: IP address, browser type, device information and pages visited, collected automatically for security and analytics.

2 How we use your information

• To create and maintain your account and process your orders.
• To credit payments, manage your wallet balance and prevent fraud.
• To provide customer support and respond to your tickets.
• To improve our services, fix issues and analyse usage in aggregate.
• To send service-related notices (order updates, security alerts). We do not send marketing emails without your consent.

3 Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences (such as currency), and understand how the site is used. You can disable cookies in your browser, but parts of the panel — including login — may stop working correctly.

4 Sharing of information

• We do not sell your personal data to anyone, ever.
• Service providers who help us operate (payment gateways, hosting, email delivery) receive only the data they need to perform their function, and are bound to protect it.
• We may disclose information if required by law or to protect our rights, users and systems against fraud or abuse.

5 Data security

We apply reasonable technical and organisational measures — encrypted connections (HTTPS), hashed passwords and restricted server access — to protect your data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work continuously to keep your information safe.

6 Data retention

We keep your account and order records for as long as your account is active and as needed to meet legal and accounting obligations. If you close your account, we delete or anonymise personal data within a reasonable period, except where the law requires us to retain it.

7 Your rights

You may at any time:

• Review and update your account details from your dashboard.
• Ask what personal data we hold about you.
• Request correction or deletion of your data, subject to legal retention duties.
• Withdraw consent for any optional processing.

To exercise these rights, open a support ticket from your dashboard.

8 Children's privacy

Our services are not directed at children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children; if we learn such data was provided, we delete it promptly.

9 Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows the current version, and continued use ofAI SMM Expert after changes are posted means you accept the revised policy.

10 Contact

Privacy questions or requests? Reach us through the support ticket system in your dashboard.