Refund Policy

This Refund Policy explains when refunds are issued for orders placed onAI SMM Expert. By placing an order, you accept this policy alongside our Terms of Service.

1 The nature of our services

We sell digital marketing services — social media growth and SEO packages. Work often begins within minutes of payment, which is why refunds work differently here than with physical products: there is nothing to "return". Instead, refunds cover quantities we failed to deliver.

2 When a refund is issued

At our discretion, we issue a refund (or wallet credit) for the undelivered portion in these cases:

• Non-delivery: the order never started and no results were delivered within the stated start time.
• Partial delivery: only part of the ordered quantity was delivered and the remainder cannot reasonably be completed — even if the order shows as "completed", the missing portion qualifies.
• Our technical error: a demonstrable fault on our systems prevented fulfilment.

Refunds are calculated on the remaining undelivered quantity only, and are credited to your panel wallet unless we state otherwise.

3 When no refund is issued

• Delays: estimated start times and speeds are guidelines, not guarantees — slow delivery alone does not qualify.
• Drops without refill cover: if a service carries no refill guarantee and numbers fall afterwards, no refund is owed.
• Your errors: wrong link or username, private accounts, changed usernames mid-order, or choosing the wrong service.
• Platform actions: bans, restrictions or removals imposed by the social network or search engine.
• Completed orders: quantities delivered as described cannot be refunded.
• Change of mind: we cannot refund simply because you no longer want a service that was ordered correctly.

4 Warranty and refill claims

If your service includes a warranty/refill period and you notice drops within that window, contact us before it expires. We will refill where possible, offer an alternative, or credit the undelivered portion. Claims made after the warranty period ends cannot be honoured.

5 How to request a refund

1. Open a support ticket from your dashboard.
2. Include your order ID, the service name, and a clear description of the problem (screenshots help).
3. Allow 12–24 working hours for review — cancellation and refund requests are processed manually.

6 Chargebacks and disputes

Always contact us first if something goes wrong — most issues are resolved with a refill or credit. Filing an unjustified chargeback for services delivered as described violates our Terms and will result in account suspension and a frozen wallet balance.

7 Policy changes

We may update this policy at any time; the "Last updated" date above shows the current version. Continued use ofAI SMM Expert after changes are posted means you accept the updated policy.

8 Contact

Refund questions? Open a support ticket from your dashboard and our team will review your order.